Case Study: Signature Bank cuts document turnaround from days to minutes with OneSpan eSignLive cloud e-signatures

How E-Signatures on the Cloud Provide a Better Customer Experience in Banking

Signature Bank, one of Illinois’s largest privately funded banks, needed to simplify the heavy paperwork and slow onboarding processes that frustrated new and existing customers. To make account openings and product updates faster, more accurate and secure, the bank selected OneSpan’s Silanis eSignLive cloud e-signature service to replace mail, courier and fax-dependent workflows.

OneSpan implemented eSignLive with passcode-protected electronic signatures, tamper-evident seals, reusable templates, e-delivery and a detailed audit trail, enabling customers to sign from any web-enabled device. As a result, Signature Bank cut transaction turnaround from days to minutes, increased completion rates, reduced document errors, and boosted customer satisfaction; the solution is now used across the bank’s treasury management activities and is being considered for commercial lending.

Signature Bank

Anne C. Doligale

Senior Vice President, Signature Bank