Case Study: World’s Largest Bank transforms customer experience with OneSpan e-signatures

How E-Signatures helped one of the world’s largest banks transform their customer experience

World’s Largest Bank, one of the world’s largest financial institutions, wanted to create a paperless investment fulfillment process across multiple lines of business. The bank was struggling with document errors, missing signatures, lost paperwork, a heavy administrative workload, and a poor customer experience in its paper-based workflows. It turned to OneSpan and its OneSpan Sign e-signature solution to standardize and simplify the process.

With OneSpan Sign, World’s Largest Bank enforced business and workflow rules so transactions could be completed correctly the first time, with electronic documents generated, signed, stored, and tracked digitally. The results were significant: document error rates were cut by 75%, advisors saved 2-3 hours each per week, and the bank saved about 16,000 hours in sales administration. OneSpan also helped the bank improve customer experience, close sales in a single meeting, and support its environmental goals by reducing paper use.