Case Study: Grand Hopital de Charleroi achieves faster approvals and reduced paperwork with OneSpan Sign

How E-signatures Helped A Major Hospital Improve Efficiency

Grand Hopital de Charleroi, a five‑site Belgian hospital with 4,400 employees and over 400,000 patient consultations a year, struggled with slow paper approvals: managers were often in meetings or spread across buildings, internal mail could take a week to obtain signatures, and the IT team’s single administrative assistant had to coordinate roughly 1,000 documents annually. To address this, the hospital adopted OneSpan’s cloud e‑signature service, OneSpan Sign, to accelerate approvals for purchase orders, invoices and service contracts.

OneSpan deployed a browser‑based OneSpan Sign solution that enables managers to e‑sign on smartphones, save scripted hand‑drawn signatures, and apply tamper‑sealed digital signatures; the system was reported to be up and running within a day or two. As a result, orders and deliveries are processed faster, invoices (including 50‑page bills) are sent for processing on time, administrative paper chasing and paper consumption have been reduced, and electronically signed contracts are accepted by external parties — delivering measurable time savings across the hospital’s approval workflows.

Grand Hopital de Charleroi

Nicolas Depasse

Assistant Director of IT, Le Grand Hopital de Charleroi