Case Study: Business Development Bank of Canada achieves faster loan approvals and saves nearly 26,000 hours with OneSpan Sign

How BDC Integrated E-Signatures into Their Mobile App to Enable Entrepreneurs to Access Loans Within 15 Minutes

The Business Development Bank of Canada (BDC), a crown corporation focused on supporting Canadian entrepreneurs, needed to speed up loan closings while preserving face-to-face service and strong security controls. With account managers working remotely about 70% of the time, BDC faced a paper-to-digital challenge and the risk of insecure mobile transactions; they selected OneSpan and its OneSpan Sign e-signature platform to address these needs.

BDC launched the Express Loan mobile app integrated and white‑labeled with OneSpan Sign so account managers could complete and e-sign loan documents in person. The rollout equipped 600 account managers, enabled authorizations up to $750,000 in under 30 minutes, achieved over 4,000 loans totaling $466.7M (including more than 3,000 Express Loans), cut visits so 60% of pre‑authorized loans required only one visit, reached ~90% adoption in two months, and saved nearly 26,000 hours of manual work while adding OneSpan’s strong audit trails for compliance.

Business Development Bank of Canada

Jorge Oliveira

Manager of IT Solutions Delivery