Case Study: Large West Coast bank achieves rapid, secure online supplier enrollment and meets deadline with OneSpan Sign

How a Top-tier US Bank Digitally Transformed Supply Chain Financing

Large Bank, a top-tier US bank with more than 300 branches across the West Coast, needed to launch an online supplier enrollment process for its new supply chain financing product and was contractually obligated to go live within eight months. The existing 16-page PDF workflow was slow, error-prone, and incompatible with remote work during the pandemic, so the bank partnered with OneSpan to digitize onboarding using OneSpan Sign (integrated with Smart Communications’ SmartIQ).

OneSpan connected OneSpan Sign to SmartIQ in just two weeks to deliver guided, dynamic forms, automated approval workflows and secure e‑signatures. The OneSpan-powered solution reduced errors and cycle times, eliminated paper, provided full process visibility and a secure audit trail, and achieved high customer satisfaction (87% positive) while meeting the contractual deadline and delivering measurable time and cost savings.