Case Study: Signature Mortgage achieves 98% e-sign adoption and sub‑25‑day loan closings with OneSpan

How a Small Regional Mortgage Provider is Going Head-to-Head with National Lenders

Signature Mortgage, a small regional lender, faced a time-consuming, paper-heavy mortgage process—more than 32 documents per loan—that caused delays, errors and poor customer experience. Lacking the budget or IT resources to build an in‑house system, Signature Mortgage adopted OneSpan’s cloud e-signature service, OneSpan Sign, to enable borrowers to review and sign loan packages online.

Using OneSpan Sign, Signature Mortgage went live in 48 hours and moved most transactions to a guided, secure web signing flow. The OneSpan solution led to 98% of loans completed electronically, application turnaround of 24–48 hours (vs. 7–10 days), loan closings in under 25 days (vs. 45–60 days), revenue growth of over 100%, an 85% reduction in shipping costs (≈ $20K per office), and improved loan officer morale and customer retention.

Signature Mortgage

Bob Catlin

President, Signature Mortgage