Case Study: EagleBank cuts onboarding from 4 days to 5 minutes with OneSpan software authentication

EagleBank cuts onboarding from 4 days to 5 minutes with OneSpan

EagleBank, a mid-sized commercial bank, sought to modernize its customer authentication process and ensure an easy activation process while maintaining a hybrid approach for flexibility. The bank partnered with OneSpan and used their Mobile Authenticator Studio to address the challenge of moving away from legacy hardware authenticators.

OneSpan's solution was the creation and deployment of a standalone software authentication app, the EagleBank Soft Token App. This implementation cut the new customer onboarding process from four days to just five minutes, achieved a 95% adoption rate with new customers, and provided a modern, convenient authentication experience, delivering a significant competitive advantage for EagleBank.

EagleBank