Case Study: Fortune 1000 insurer achieves 75% e-signature adoption and 95% agent usage with OneSpan Sign

E-Signature Adoption by Insurance Carrier's Agents Surges to 75% in Two Years

Fortune 1000 Company, a large insurer serving more than one million households and businesses, struggled with slow, paper-based life insurance application processing that caused write-backs, missing documents and delayed underwriting. To achieve end-to-end electronic processing, the company selected OneSpan and deployed OneSpan Sign (Enterprise Plan), equipping 2,200 financial representatives with a web-based e-signature solution and signature tablets.

OneSpan integrated OneSpan Sign with the insurer’s LifeSuite e-application and supported a pilot, comprehensive training and incentive rollout so reps could complete, review and e-sign applications in person with a full audit trail. The results: 95% of reps now use OneSpan Sign, 75% of applications are e-signed, write-backs declined, cycle times improved by 15–20%, paper handling was eliminated and compliance evidence was strengthened.