Case Study: Donegal Insurance Group streamlines agent signatures with OneSpan Sign

Donegal Insurance Group streamlines e-signatures for 2,500 agents with OneSpan

Donegal Insurance Group, a mid-sized insurance carrier, faced significant challenges due to its heavy reliance on paper-based processes. Chasing signatures was expensive, time-consuming, and frustrating. To address this, they partnered with vendor OneSpan to implement their e-signature solution, OneSpan Sign, aiming to eliminate paper and streamline new business workflows.

The solution involved Donegal taking ownership of the implementation and deploying OneSpan Sign on-premises for maximum control over data and processes. By integrating e-signatures into their agent portal, they provided independent agents with a more convenient digital platform. This reduced friction at the point of sale, eliminated the risk of missing paperwork, and gave Donegal greater visibility and control over their workflow, ultimately making it easier for agents to do business with them.

Donegal Insurance Group