Case Study: Donegal Insurance Group achieves faster, paperless agent onboarding and improved productivity with OneSpan Sign

Donegal Insurance Group - Customer Case Study

Donegal Insurance Group, a mid-sized insurer serving personal, commercial and farm lines through roughly 2,500 independent agents across multiple states, faced slow, paper-based new-business processing and time-consuming manual follow-up caused by NIGO (not in good order) errors. To simplify agent workflows and reduce paperwork friction, Donegal selected OneSpan and implemented the OneSpan Sign Enterprise Plan, embedding e-signature capability directly into its agent portal.

OneSpan worked with Donegal on an on‑premises integration (including connectors to OpenText Exstream), a Pennsylvania pilot with a half‑dozen agencies, and a staged, state-by-state rollout plus training to drive adoption. The OneSpan solution delivered measurable operational benefits: fewer document re‑works and manual follow-ups, faster processing cycles, greater visibility via OneSpan Sign’s active audit trail, and freed underwriting resources — leading to time savings for agents and policyholders and steadily growing e‑signature adoption across Donegal’s agent network.

Donegal Insurance Group

Brian Donovan

AVP of Information Services