Case Study: Clarien Bank achieves digital account opening success with OneSpan

Clarien Bank digitizes account opening with OneSpan and $1.36 billion in assets

Clarien Bank, one of Bermuda's largest independent financial institutions, faced a challenge with its burdensome, paper-based account opening process. This required customers to visit branches multiple times and fill out numerous forms, creating significant friction and delays. To address this, the bank partnered with vendor OneSpan to implement its electronic signature and digital identity verification technologies.

The solution from OneSpan involved integrating its eSignature and ID verification capabilities into Clarien Bank's online and mobile platforms. This allowed customers to open an account digitally in a single sitting, with documents pre-populated and identities verified in real time. As a result, the bank streamlined its operations, removed key friction points, and significantly improved the customer experience. This digital transformation initiative was so successful that Clarien Bank's mobile app was named the winner of the Mobile App of the Year at the 2022 Tech Innovation Awards in Bermuda.

Clarien Bank