Case Study: Loan Market achieves a fully digitised broker CRM and end-to-end loan processing with OneSpan

By adopting OneSpan Sign electronic signatures, Loan Market crossed the final bridge to paperless lending

Loan Market, a leading Australian mortgage broking aggregator, set out to digitise and simplify broker workflows after years of fragmented third‑party systems and manual Excel-based reporting. To complete its custom MyCRM platform and eliminate paper from the lending journey, Loan Market adopted a secure e-signature solution — eSign powered by OneSpan Sign — to meet compliance and streamline contract finalisation.

OneSpan Sign was integrated into MyCRM to deliver secure, legally binding electronic signatures, closing the final gap to a paperless end-to-end process for brokers and clients. The combined platform drove strong adoption and measurable outcomes: more than 20,000 online fact finds created in 2019 with ~85% network usage, a broker achieving a $10m month after moving to the digital workflow, and industry recognition for MyCRM’s technology — all enabled in part by OneSpan’s eSign capabilities.

Loan Market

Joanne Church

Chief Operations Officer