Case Study: Buy Way cuts loan processing time from 20 days to 10 minutes with OneSpan Sign

Buy Way’s Digital Transformation Example

Buy Way, the largest Belgian fintech and retail finance company, needed to modernize its consumer finance process, which had been slow, paper-based, and heavily manual. Working with OneSpan and its OneSpan Sign eSignature solution, Buy Way aimed to improve the customer experience across in-store and online financing while maintaining strict legal and compliance requirements.

OneSpan helped Buy Way implement a digital, paperless loan origination and signing process using electronic signatures, OCR, tablets, and identity card readers. The results were dramatic: processing time dropped from 20 days to 10 minutes, 70% of loan processing became straight-through with no human intervention, and customer abandonment fell to less than 1% while ensuring 100% compliant contracts.

Buy Way

Peter Goossens

Operating Director