Case Study: BMO (Bank of Montreal) achieves sub-8-minute, paperless account onboarding with OneSpan eSignature solution

BMO - Customer Case Study

BMO (Bank of Montreal) set out to modernize its personal banking onboarding to reduce paper, speed account opening, and improve compliance and customer/employee experience. To accomplish this, BMO built an enterprise eForms and eSignature shared-services platform in partnership with vendors including OneSpan, using OneSpan Sign e-signature software as a core capability.

The OneSpan-enabled solution, integrated with BMO’s eForms engine, delivered smartphone account openings in under eight minutes, eliminated paper forms and produced ~1.4 million digital documents (~2.2M sheets), and reduced forms from 44 to 26 and process steps from 25 to 13. The rollout across 940 branches saved BMO’s 2,000 frontline staff 15–30 minutes per day, improved onboarding efficiency ~40% (audit efficiency ~80%), cut scanning errors 92% and missing files 66%, and contributed up to CAD$12 million in incremental revenue — all achieved with OneSpan’s eSignature capabilities.

BMO