Case Study: a top 50 insurance carrier achieves 75% e-signature adoption with OneSpan Sign

A Top 50 Insurance Carrier drives 75% e-signature adoption in two years with OneSpan

The customer, a top 50 insurance carrier, faced challenges with manual, paper-based processing of applications which led to frequent write-backs, delays, and missing information. To process life insurance applications faster and more efficiently, they turned to the vendor OneSpan for an e-signature solution.

OneSpan implemented its web-based OneSpan Sign solution to keep the application process electronic from start to finish, equipping 2,200 representatives with e-signing pads. The results were a dramatic surge in adoption, with 95% of agents using the e-app and 75% of applications being e-signed. This transformation reduced cycle times by 15-20% and significantly cut down on costly write-backs.