Case Study: Leading US Bank achieves 90% reduction in loan exceptions and millions in document cost savings with OneSpan Sign

A Top 10 Bank Digitizes Loan Processing With E-signature

Leading US Bank faced slow, error-prone paper loan processing across its retail branches that drove costly exceptions, poor customer experience, and compliance risk. To fix this, the bank deployed OneSpan’s e-signature solution, OneSpan Sign, to digitize consumer and SMB loan signing at the branch level.

OneSpan integrated OneSpan Sign with the bank’s loan origination system and rolled the platform out to roughly 3,000 branches to enable straight-through processing of about 7,000 loans per week. The program cut loan exceptions by 90%, reduced future portfolio risk by over 50%, eliminated 80% of document handling costs (saving millions), redeployed 95,000 banker hours to revenue activities, and drove 90% e-sign adoption for deposit interactions—while improving auditability, compliance, and customer and banker experience.