Case Study: a leading direct-to-consumer auto insurance carrier achieves 23% higher completion rates with OneSpan Sign

a leading direct-to-consumer auto insurance carrier boosts completions 23% in 30 days with OneSpan

A leading direct-to-consumer auto insurance carrier was facing significant challenges with its eSignature provider, Docusign. The issues included inflated pricing, extra fees for support, and a low 64% completion rate for online applications due to a process that could not be fully white-labeled, causing customer distrust and delays. Seeking to overcome this completion rate plateau and reduce costs, the carrier turned to OneSpan and its OneSpan Sign electronic signature solution.

By implementing OneSpan Sign, the carrier gained the ability to provide a fully white-labeled experience, which eliminated branding disconnects and built greater customer trust. The solution was integrated with key systems like Guidewire and went live in just 30 days. The results were immediate and substantial; within the first 30 days, the insurer saw a 23% higher application completion rate and achieved significant cost savings, as OneSpan was less than half the price of Docusign.