Case Study: BMO achieves enterprise productivity gains and paperless branches with OneSpan's SecureSign

Enterprise eSignatures drive productivity efficiency across 100+ use cases

BMO Financial Group (BMO), a bank with more than 200 years of history, needed to eliminate paper across its branch ecosystem, scale eSignature and eForm use across 100+ use cases, and maintain consistent omnichannel customer experiences — goals made more urgent by COVID-related disruptions. To achieve this, BMO built an eForms and ESignature Center of Excellence and deployed its SecureSign front-end application on the technology backbone supplied by OneSpan.

Using OneSpan’s technology, BMO integrated SecureSign across channels to capture signatures in-branch and remotely (even without tablets), streamline workflows, and avoid platform switching. As of November 2024 BMO had 33+ million documents in a secured digital library, 15+ million eSigned transactions, 1.7+ million remote signatures, and ~100,000 remote transactions per month — saving about 5 minutes per remote transaction (over an hour saved per branch per week), boosting frontline capacity, reducing paper costs, and advancing sustainability.

BMO

Sajjad Butt

Leads eForms and ESignature Center of Excellence