Case Study: Randstad coordinates 150,000 vaccine appointments with OneSignal

Push Notifications Help Randstad Coordinate 150,000 COVID Vaccinations

Randstad, a global human resources company, faced a significant challenge with its Impf-Finder app. The app, designed to match Germans with local COVID-19 vaccine appointments, was failing because users would log in to find no available slots, leading to frustration, app uninstalls, and negative reviews. The company needed a way to instantly and securely communicate appointment availability to retain users.

The vendor, OneSignal, provided a GDPR-compliant push notification solution. By sending real-time alerts when new appointments became available, OneSignal eliminated the need for users to constantly check the app. This dramatically improved the user experience, reversed negative app store ratings, and was instrumental in facilitating over 150,000 successful vaccine appointments.

Randstad

Carsten Priebs

Chief Information Officer