Case Study: The Hanover Insurance Group achieves faster CPP quote turnaround and streamlined workflows with OneShield

The Hanover Insurance Group - Customer Case Study

The Hanover Insurance Group engaged OneShield to replace its legacy policy systems and shorten the submission/quote/policy issuance lifecycle. The primary challenge was improving processing flexibility while allowing Hanover’s user community to move seamlessly between existing applications and share data across platforms; OneShield provided a flexible policy management platform and integration services to address this.

OneShield implemented real-time integration to a configurable policy management system, enabling multiple entry points, eliminating redundant data entry, and preserving useful legacy assets. As a result, underwriters now turn around complex commercial package policy (CPP) quotes in hours rather than days, operational touch time and workflow bottlenecks have been reduced, and Hanover improved service to agents and the competitiveness of its CPP product.

The Hanover Insurance Group