Case Study: PMA Companies achieves modernized, streamlined billing and lower TCO with OneShield Billing

PMA Companies - Customer Case Study

PMA Companies needed to modernize and replace its billing platform to support both agency (statement bill and account current) and direct billing while processing large daily volumes of cash and policy transactions. As a B2B2C organization, PMA also required robust delinquency processing, a single view of the customer, and agent/broker access via portals—requirements that led them to select OneShield’s billing solution, OneShield Billing.

OneShield implemented OneShield Billing to handle all of PMA Companies’ billing needs, including delinquency workflows (NOIs, fees and dunning), device-independent portals, and centralized data access for risk control, claims, underwriting and sales. The OneShield deployment now processes large daily transaction volumes, improves customer and agent experience through a single customer view and self-service capabilities, and lowers PMA’s overall total cost of ownership via a hosted, extensible platform.

PMA Companies