Case Study: Heron achieves 1-day CSV import launch and near-zero support cases with OneSchema

How Heron Data Launched CSV Import in 1 Day with OneSchema

Heron Data, a platform that helps financial institutions analyze company financial health, faced a significant challenge with its customer onboarding process. Their in-house CSV importer was limited and lacked clear error messages, causing 15% of users to encounter upload issues. This resulted in dozens of weekly support requests, consuming hours of their team's time and creating a poor customer experience. They needed a robust solution to make data import effortless.

By implementing OneSchema's CSV importer, Heron resolved this challenge. The solution was embedded in just one day, providing customers with an intuitive UI to validate and correct their data. The result was a dramatic reduction in support requests, decreasing from dozens per week to effectively zero. This allowed Heron's team to focus on other value-added projects while improving the onboarding experience for their customers.

Heron

Johannes Jaeckle

CEO