Case Study: PetPeople achieves 100% SLA compliance and expanded delivery reach with OneRail

PetPeople - Customer Case Study

PetPeople, a pet supply retailer, faced challenges with their previous courier solution, which resulted in failed deliveries, a lack of quality assurance, and a limited delivery radius. They partnered with the delivery platform OneRail to improve their e-commerce fulfillment and customer experience.

By leveraging OneRail's national Logistics Partner Network, PetPeople dramatically expanded their delivery radius to 20 miles and achieved 100% SLA compliance on over 3,000 deliveries. The solution enabled a significant 11.7% increase in delivery volume within the first month, which was double their initial projections. OneRail provided PetPeople with reliable service for big and bulky items and live performance metrics, ensuring a high-quality customer experience.

PetPeople

Glenn Klava

Director of Business Development