Case Study: Zego achieves scalable 24/7 customer experience operations with Onepilot

Zego - Customer Case Study

Onepilot provided support for zego, a company that was seeking a reliable partner to deliver qualitative and scalable customer experience operations.

By implementing Onepilot's services, zego achieved significant results including a shift of 40 FTE to a 24/7 model, a 10-minute first response time for mail, and a 1-minute first response time for chat. Furthermore, Onepilot helped drive a 33% reduction in abandoned rate, contributed to 25% of on-the-floor revenue, and increased zego's internal team NPS by over 30%.

Zego