Case Study: Pony achieves 24/7 native phone support with Onepilot

Pony - Customer Case Study

Onepilot provided support for Pony, which needed to offer its users native, 24/7 customer care by phone. The company required a solution to handle this critical service for its user base.

By implementing its service, Onepilot enabled 24/7 operations with a 92% phone pick-up rate in under one minute. The solution natively covered eight languages and achieved a 97% customer satisfaction score from end-users, with 92% of tickets being resolved in a single touch.

Pony