Onepilot
8 Case Studies
Case Study: Le Slip Français maintains SLA performance during peak demand with Onepilot
A Onepilot Case Study
Le Slip Français - Customer Case Study
Onepilot helped Le Slip Français address a critical challenge: maintaining their customer service SLAs during a period of intense growth that brought a 500% increase in support tickets. The company needed a solution to handle these peaks without compromising on service quality.
The solution from Onepilot was implemented swiftly, activated within 48 hours to extend Le Slip Français's internal team. The results were significant, including a 36-minute average first response time, an escalation rate under 2%, and a 90% CSAT score. Onepilot also contributed to a 20% increase in the internal team's NPS by providing efficient, 24/7 support.
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