Case Study: Dash Water reduces customer service spend and grows subscribers with Onepilot

Dash Water - Customer Case Study

Dash Water wanted to increase its number of subscribers and average order value while finding a reliable outsourcing partner for its customer service needs. They partnered with Onepilot to address these challenges.

By implementing Onepilot's customer service solutions, Dash Water saw significant improvements. The results included a 50% reduction in overall customer service spend, a 15% increase in average active subscribers, and a 14% rise in orders per subscriber. Onepilot also helped achieve remarkably fast response times, with an average first time response of 6 minutes for mail and just 1 minute for chat.

Dash Water