Case Study: Cabaïa achieves 95% CSAT and faster response times with Onepilot

Cabaïa - Customer Case Study

The customer, Cabaïa, faced the challenge of maintaining high-quality customer support during seasonal peaks and while managing a constantly growing volume of requests. To address this, they turned to the vendor Onepilot for a solution.

Onepilot implemented a support solution that activated evenings and weekends. The results were significant, including a 95% CSAT score, a first response time of just two minutes, and an average handling time of six hours. The implementation was completed within three weeks, and Onepilot helped Cabaïa achieve a response time that was four times faster than before.

Cabaïa