Case Study: Global Leader in Consumer Transaction Technologies achieves 95%+ SLA performance with Onepath emergency POS break-fix support

Providing reliable emergency POS break-fix repairs for US and Canadian store locations

Global leader in consumer transaction technologies partnered with Onepath to solve emergency break-fix issues across a large POS environment serving home improvement and appliance retail stores in the US and Canada. The customer needed a centralized approach to troubleshoot POS system problems quickly while meeting tight SLAs and minimizing disruption to store productivity.

Onepath delivered one-touch project management, coordinating technicians, special tools, heavy machinery rentals, and emergency access to scissor lifts nationwide, along with a dedicated team of certified fiber technicians. The solution achieved 95%+ SLA performance, enabled reuse of existing hardware that had been thought insufficient, and reduced costs through Onepath’s troubleshooting, configuration, and in-house supply vending support.