Case Study: Leading IT Services and Communications Provider achieves 99% original appointments met with Onepath

Nationwide carrier gets partner for installs and maintenance, with tiered SLA

A leading IT services and communications providing company needed a nationwide field service partner to support ongoing installations, break-fix maintenance, and project-based rollouts across the U.S., while meeting tiered service levels including a four-hour MTTR. The company turned to Onepath for deployed field services support.

Onepath used data analytics to determine the right quantity and location of spare equipment, implemented customer-specific inventory management, and built capacity models based on historical repair and dispatch volumes. Onepath also created custom reporting for real-time performance and SLA compliance, delivering 99% original appointments met, 95% on-time arrival, and 95% SLA compliance.