Case Study: Insurance Adjuster Firm achieves better operational visibility and customer experience with Onepath

Insurance Adjuster firm improves business with custom application development

Insurance Adjuster Firm needed to replace an off-the-shelf software tool that had started to create gaps as the business grew. The existing application could handle most needs, but it could not support the firm’s unique process, limited operational insight, and was increasing labor costs while hurting the customer experience. Onepath was brought in to help with a custom application development and managed services approach.

Onepath built a customer-facing form on the existing website to feed the intake process in the off-the-shelf app, addressing the critical requirements the standard software could not handle. Using agile development, Onepath delivered the new applications on time and enabled better reporting, stronger visibility into operations, and improved support for adjusters in the field and customers. The result was a custom solution that fit the firm’s workflow and included ongoing application and production support from Onepath.