Case Study: Birchwood Price Tools achieves a higher Net Promoter Score with OnePageCRM

Birchwood Price Tools raises NPS from -6 to 46 with OnePageCRM

Birchwood Price Tools, a leading UK manufacturer of workwear and site equipment, faced challenges with disconnected internal and external sales teams. This separation led to inefficient communication, inaccurate quoting, and delays. They turned to OnePageCRM to streamline their sales processes and improve team alignment.

OnePageCRM provided a mobile CRM solution with a speed dialer app, enabling field sales reps to manage deals and update the office team in real time. This transformed their communication culture and centralized all customer information. As a result, Birchwood Price Tools saw a dramatic increase in their Net Promoter Score, a key measure of customer satisfaction, which rose from -6 to 46 after implementing OnePageCRM.

Birchwood Price Tools