Case Study: Familia Dental achieves rapid, secure remote workforce enablement and major cost savings with OneLogin

Quickly and Securely Enabling a Remote Call Center and Revenue Cycle Workforce

Familia Dental, a fast-growing dental group serving about 450,000 patients across 40+ locations, faced an urgent challenge when COVID-19 forced most offices to close. The organization needed to rapidly enable its call center and revenue-cycle teams to work remotely with secure access to on‑premise systems like EagleSoft and its custom One Entry Stop (OES), and had only weeks to mobilize historically desktop-bound staff.

Partnering with ReadyNetworks, Familia Dental deployed OneLogin’s Remote Desktop Gateway, SSO, MFA and Unified Cloud Directory with ReadyNetworks’ managed services and RDG workflows. Within 30 days hundreds of users (700 total) were securely accessing on‑premise and SaaS apps via thin clients without VPNs, reducing help-desk tickets, strengthening security, saving tens of thousands of dollars per month, and creating a scalable foundation for cloud migration and ongoing digital transformation.

Familia Dental

Andrew Sipes

VP Operations, Strategic Business Partner