Case Study: Insurance Services Firm achieves rapid disaster claim response and single-sign-on field deployment with OneLogin

Insurance Services Firm Enables Rapid Disaster Claim Response with Identity Management

A large property and casualty claims services firm that supplies over 10,000 field adjusters to insurers faced slow, insecure workflows: hundreds of custom web apps each required separate authentication, contact data was often out of date, and a homegrown login system couldn’t meet modern security standards like SAML—making emergency deployments and field work inefficient and compliance risky.

The company implemented OneLogin SSO and API-based user management, integrating roughly 100 internal apps and standard cloud tools into a central portal. The change reduced logins to once per day for adjusters, sped up field deployment, improved security and compliance, and gave developers detailed user-activity insights (via activity reports and Splunk) that streamlined support and issue resolution.