Case Study: PRIDE Industries achieves a 50% reduction in password-related help desk tickets and boosts employee productivity with OneLogin

Increasing Employee Eciency and Helping Improve Conditions for Those With Disabilities

PRIDE Industries is a nonprofit social enterprise that helps people with disabilities find and keep employment. As the organization expanded nationwide, employees needed access to more software, creating password sprawl and inefficient account management across Active Directory, LDAP, and individual application dashboards—prompting CIO Alan McMillan to look for a unified access management solution and a single source of truth.

In 2015 PRIDE partnered with OneLogin to support Active Directory and provide unified access management with single sign‑on, giving over 4,500 users one point of account management. The change cut password-related help‑desk tickets by more than 50%, increased employee productivity and satisfaction, strengthened password enforcement across platforms, and reduced directory maintenance overhead.

PRIDE Industries

Alan McMillan

Chief Information Officer