Case Study: Awana achieves secure single sign-on and an 80% reduction in help desk calls with OneLogin

Awana Leverages OneLogin to Provide Secure Single Sign On to Public and Private Apps and Reduce Help Desk Calls by 80%

Awana, an Illinois-based evangelical nonprofit with about 700 missionaries, was rapidly adopting cloud apps (Salesforce, Intacct, Google Apps, Concur, etc.) but struggled with disparate logins, frequent password resets, and time-consuming onboarding. With a two-person IT team, managing individual credentials for public and internal apps created a heavy help-desk burden and slowed productivity.

Awana deployed OneLogin — leveraging real-time Active Directory sync, pre-integrations, and SAML toolkits — to provide a single sign-on portal with AD-group based access controls and one-click access to both public and private apps. The solution went live in under two months, eliminated the need for multiple passwords, boosted user productivity, and reduced password-related help-desk calls by 80%.

Awana

Michael Litz

Director, Information Services