Case Study: NHS South Birmingham achieves streamlined patient communication and improved waiting‑room experience with ONELAN digital signage

NHS South Birmingham chooses ONELAN for Surgery Signage

NHS South Birmingham needed a way to deliver consistent, timely messages to patients across 65 GP surgeries from its Head Office in Kings Norton. To meet objectives to educate (answer common health questions), entertain (live TV to reduce perceived wait times) and communicate instantly in an emergency, the trust chose ONELAN Digital Signage, deploying ONELAN Century NTB 615s in surgeries and ONELAN Millennium NTB 5000s at Head Office.

ONELAN installed Century NTB 615s in all 65 surgeries and three Millennium NTB 5000s at HQ, delivering practice updates, local RSS news, alerts and government health videos that receptionists can update locally while HQ can override content for emergencies (used during the swine flu outbreak). ONELAN’s secure NTBs and a OneMedia-managed monitoring service overcame security and network diversity challenges; the measurable outcome was a full rollout across 65 sites with centralized, localizable messaging that improved patient information, sped emergency communications and reduced perceived waiting times.

NHS South Birmingham