Case Study: a UK retail giant streamlines multi-vendor IT integration with ONEiO

UK Retail Giant keeps a £70bn retail IT estate running smoothly with ONEiO

A UK retail giant faced significant integration challenges within its complex multi-vendor IT estate. With a fragmented set of vendors held together by manual integrations, the company suffered from a lack of accountability and end-to-end visibility, which led to recurring SLA misses. The retailer needed a way to connect its ecosystem to support a new SIAM operating model without replacing existing tools. They partnered with ONEiO to address this structural fault in their operating model.

ONEiO implemented its integration platform to connect the retailer's full operating chain without requiring any changes to existing vendor tooling or contracts. The solution provided real-time, automated incident movement across vendor boundaries and established a single operational view for all teams. As a result, ONEiO delivered data-driven governance, freed the team from manual coordination, and allowed the retailer to absorb new vendors without adding headcount, making their SIAM model functional.