Case Study: AHEAD automates ServiceNow integrations and saves 100+ hours per month with ONEiO

Solving ServiceNow and LogicMonitor challenges with ONEiO

AHEAD, formerly RoundTower, is a managed services provider that needed a better way to connect its ServiceNow environment with end customers and tools like LogicMonitor. The team was struggling with one-off, manual integrations across many customer systems and wanted a simpler, more scalable approach that would avoid training staff on multiple platforms or buying extra licenses.

ONEiO provided the integration platform to create bi-directional, highly configurable workflows between ServiceNow, LogicMonitor, and customer systems, while also supporting message retry and custom transformations. With ONEiO, AHEAD reduced integration setup time from months to weeks, handles 10,000–20,000 tickets per month, and saves over 100 hours per month plus more than 100 customer tool licenses per enterprise customer.

AHEAD

Denise Taylor

Roundtower ServiceNow Architect