Case Study: Sofigate builds ITSM integrations in hours with ONEiO

Sofigate Builds ITSM System Integrations in Hours with ONEiO

Sofigate, an IT service provider operating in Finland, Sweden, Denmark, and Hungary, needed to simplify and speed up integrations between its customers’ ITSM systems and its own ServiceNow platform. The challenge was that different ITSM tools “speak different languages,” and manually building point-to-point integrations had been time-consuming and cumbersome.

Using ONEiO’s cloud-native integration service, Sofigate created a standardized model for building integrations without coding expertise, allowing implementations to be set up in hours instead of weeks or months. With ONEiO, Sofigate improved efficiency, onboarding, and customer satisfaction, while also planning to extend the approach to more two-way integrations with SAP and Salesforce customers.

Sofigate

Juha Berghäll

Chief Executive Officer