Case Study: LocalTapiola cuts ticket handling time by half with ONEiO

LocalTapiola cuts ticket handling time by half with ONEiO

LocalTapiola, a Finnish insurance company, wanted to invest heavily in digital services and needed an efficient way to manage the high volume of tickets flowing between its own ICT systems and its vendors. Their challenge was handling approximately thirty thousand tickets per month manually, which consumed significant time and resources. To solve this, they partnered with ONEiO and implemented its integration tool.

The solution from ONEiO provided a robust and reliable integration platform that automated the ticket routing process between LocalTapiola and its vendors. As a result, the time required to handle tickets was cut in half. This measurable impact saved employees a considerable amount of time, allowing the company to focus more on developing its main business and serving its customers. LocalTapiola has maintained a very good relationship with ONEiO, using the tool successfully for seven years.

LocalTapiola