Case Study: DNV Cyber achieves scalable, client-centric B2B onboarding with ONEiO

How ONEiO transformed DNV Cyber's B2B customer onboarding

DNV Cyber, a cybersecurity and managed services provider, needed a more client-centric way to onboard B2B customers and integrate with a wide range of customer IT ecosystems. Its previous self-managed integration approach relied on clients to connect to an API, which created flexibility issues and made it difficult to serve organizations with very different levels of IT maturity. DNV Cyber turned to ONEiO to support its customer onboarding and ITSM integration needs.

ONEiO implemented a scalable, repeatable integration model that connects DNV Cyber’s Jira-based service management setup with customers’ ITSM systems as a turnkey service. The result was faster onboarding, with integrations delivered in weeks instead of months, improved workflow automation, and the ability to adapt routing based on client asset ownership. By using ONEiO, DNV Cyber also avoided hiring in-house integration specialists and gained a flexible platform for future ITSM migration and continued growth.

DNV Cyber

Topi Aura

IT Service Manager