Case Study: First Orion streamlines Jira and Zendesk integration with ONEiO

First Orion partners with ONEiO to connect Zendesk and Jira

First Orion, a global IT service provider and leader in branded calling solutions, needed a better way to move incidents between Zendesk and Jira without relying on manual work or a brittle script-based setup. The company wanted a more reliable integration that could preserve its internal processes, handle priority status differences, and provide the logging and reporting needed for day-to-day operations.

ONEiO provided an integration-as-a-service solution connecting Zendesk and Jira, allowing First Orion to route tickets to the right teams, cross-reference and escalate issues automatically, and submit feature requests from Zendesk into Jira. With ONEiO, First Orion got the integration running in a matter of weeks, reduced manual effort, and enabled cleaner separation between internal development work and client communications—so much so that the team says it “just works.”

First Orion

Mark McHenry

Director of Client Delivery