Case Study: LocalTapiola cuts ticket handling time in half with ONEiO

Finnish Insurance Company LocalTapiola Partners With ONEiO

LocalTapiola, a Finnish insurance company focused on digital services, needed a way to manage ticket flows efficiently across its nationwide vendor network. With around 30,000 tickets handled each month, the company partnered with ONEiO and used its next-generation integration platform (iPaaS) to make sure tickets were routed properly between LocalTapiola and its vendors.

ONEiO implemented a robust, reliable integration tool that automated ticket handling, improved visibility into vendor tickets for reporting and performance monitoring, and reduced manual work. According to LocalTapiola, ONEiO cut ticket processing time by half, giving employees more time to focus on customers and core business development.

LocalTapiola

Robin Linner

Service Director