Case Study: Elopak achieves stable, low-maintenance ServiceNow ITSM integrations with ONEiO

Elopak uses ONEiO to integrate ITSM applications and Service Providers

Elopak, a Norwegian enterprise packaging company, needed to improve its outsourced IT support setup and centralize service management in ServiceNow while integrating with its main support supplier. After earlier outsourcing issues caused low-quality support and language barriers, the company looked for a simpler, reliable way to manage ITSM integrations. ONEiO was selected for its functionality, ease of configuration, and straightforward implementation.

ONEiO provided a cloud-based integration foundation for Elopak’s ServiceNow ITSM environment, enabling real-time ticket monitoring, resolution, and updates across internal and external support systems. The result was rock-stable integrations with no major impact, no downtime when changing vendors, faster updates without manual labor, strong traceability, and less operational effort—helping Elopak save time and reduce integration complexity.

Elopak

Carsten Stege

Manager