Case Study: CDW transforms end user experience with ONEiO

CDW transforms end user experience with ONEiO iPaaS

CDW, a leading multi-brand technology solutions provider serving customers in more than 80 countries, wanted to improve employee and customer experience while reducing the maintenance and support burden of traditional custom point-to-point integrations. To address this challenge, CDW chose ONEiO and its subscription-based iPaaS platform to connect its new service desk, field management, and ERP systems into a single process entity.

With ONEiO, CDW implemented a seamless integration layer that gives users a “one pane” view across systems, helping the company maintain its agile approach and deliver data through the customer’s system of choice. The solution is expected to streamline service delivery, lower overhead costs, and support future integrations with CDW suppliers and customers, though no specific numerical impact was provided.

CDW

Dan Peacock

Managed Services Project Lead