Case Study: Bayer achieves rapid IT service integration in Europe’s largest outsourcing project with ONEiO

Bayer Business Services synchronizes ServiceNow instances in 1–2 weeks with ONEiO

Bayer Business Services, the IT arm of global pharmaceutical enterprise Bayer, faced a significant challenge during a major IT outsourcing program. They needed to redesign their entire IT service delivery and integrate a complex multi-vendor ecosystem without disrupting operations. To solve this, they turned to ONEiO and its cloud-based integration platform to seamlessly connect their ServiceNow instance with the various IT Service Management systems used by their new outsourcing partners.

ONEiO implemented its integration solution to synchronize data between Bayer's systems, including integrating a legacy Remedy system and connecting existing and new greenfield ServiceNow instances. The results were achieved with remarkable speed, with some integrations completed in just one to two weeks instead of several months. This allowed Bayer's IT personnel to be freed from infrastructure tasks and refocus on the company's core life sciences business, with the added benefits of requiring fewer internal resources and receiving high-quality, continuous support from ONEiO.

Bayer Business Services