Case Study: Pacific Gas and Electric Company restores trust and navigates crisis with O'Neill & Associates

Pacific Gas and Electric Company gains high-level NTSB access with O'Neill & Associates after 2010 San Bruno blast

Pacific Gas and Electric Company (PG&E) faced a significant challenge to its operations and reputation following a fatal natural gas pipeline explosion in San Bruno, California. The company retained the vendor O'Neill and Associates for federal government relations and communications services to navigate the subsequent NTSB criminal investigation and to rebuild lost consumer confidence.

O'Neill and Associates provided the solution by guiding PG&E through the NTSB investigation process, maintaining open communication with officials. Their team also conducted a comprehensive review of PG&E's safety and communications protocols. As a result, O'Neill and Associates fostered a positive relationship with the NTSB, enabling PG&E to be viewed as a cooperative participant and effectively disseminate critical information throughout the investigation.

Pacific Gas and Electric Company