Case Study: Falck wins more customers with live collaboration using Oneflow

Falck Winning more customers with live collaboration

Falck Assistance, a leading security provider operating in 44 countries with 39,000 employees, needed a more flexible way to manage contracts and quotes. Before using Oneflow, its sellers were stuck working through static PDFs and internal systems, which made it difficult to accommodate customer changes, slowed the sales process, and limited collaboration.

With Oneflow, Falck moved to live, digital contract collaboration where multiple stakeholders could comment, edit, and sign in one shared document. The result was a clearer, faster, more customer-centric sales process with less manual work, better follow-up on engaged prospects, and stronger visibility into customer activity. Falck says the shift turned contract handling from a monologue into a dialogue, helping them close deals more efficiently and keep customers more involved.

Falck

Petter Lundqvist

Sales Manager