Case Study: Com Hem (Swedish broadband, cable TV and telephony provider) achieves faster, personalized contract management and improved customer experience with Oneflow

Com Hem delivers an amazing customer experience through personalized, instant communication

Com Hem, a major Swedish broadband, cable TV and telephony provider serving over 2 million households, faced a costly, time-consuming contract process: Word templates were printed, mailed, signed and manually registered. After a short-lived move to static PDF e-signatures, Com Hem chose Oneflow to deliver a modern, customer-friendly automated contract management solution.

Oneflow implemented web-based, responsive contract templates with product tables, e-signature, in-contract commenting, tracking and secure archiving. The change eliminated endless document versions, sped up handling, gave sales reps full visibility (when contracts are received, opened or commented on), reduced administration, saved time and money, increased business pace and generated very positive customer feedback.

Com Hem

Andreas Westling

Business Developer at the Sales Department